Consultation Promise
We pride ourselves on taking the time to understand your desired service outcome. Please expect a thorough consultation at the beginning of every visit.
If you are a new guest, we invite to schedule a complimentary consultation prior to scheduling your service visit so as to set you and your service provider up for success. This will be the time to show inspo photos and discuss desired results, talk through any time limitations or concerns, and tailor a service to suit your beauty budget.
Please understand, multiple visits may be necessary to achieve your desired results and timing may vary. All of this will be discussed before your service begins so there will be no surprises during your experience.
Service Promise
We do our very best to ensure that you are completely satisfied with your service experience. In the event that there may be technical error with your service, please contact us within one week and we will be happy to schedule you for a redo service free of charge. Sorry, no cash refunds.
Product Promise
We will recommend products during every visit so you can recreate your salon look at home. If you are not satisfied with a product purchased in our salon store, simply exchange it within 30 days of purchase. The exchanged product must be at least 50% full and if the replacement item price is greater than the original product, the customer is responsible to pay the difference. Sorry, no cash refunds.